Ending corridor care
How and why to call it out
Corridor care is bad for patients and bad for health care staff.
Treating people in inappropriate spaces is unsafe, undignified and unacceptable.
We brought together a coalition of trade unions, professional bodies, charities and patient groups to write to the UK government and NHS England to demand action and the introduction of mandatory reporting to improve patient care.
Corridor care must not be normalised. If it is happening at your workplace, we’ll support you to raise concerns.
A major step forward
Our devastating report on corridor care care presented the evidence needed to get the government, health leaders and now official investigators to pay attention. Your harrowing experiences fuelled wall-to-wall media coverage and led to public awareness and outrage.
Now, the Health Services Safety Investigations Body has said it will launch a formal investigation into this unsafe, undignified and unacceptable practice.
You raised the alarm. Now it’s up to investigators to expose the full scale and impact of corridor care. There’s a long way to go, but their report will be handed directly to the government, increasing the pressure on ministers to outlaw corridor care for good.
The investigators have said they want to hear from you. If you have more to say, contact them directly at enquiries@hssib.org.uk. We’ll support you every step of the way.
Call it out to stamp it out
If you deliver corridor care
Report it as an incident
The NMC Code requires you to report concerns immediately through a Datix or other local incident form. If nursing staff consistently report corridor care, decision makers should take notice.
If you receive corridor care
Complain to your care provider
We can't allow corridor care to be overlooked and normalised. That's why we urge patients and the public to make a complaint if it happens to you. There are several ways to make a complaint.
Get informed
Use our resources to equip yourself with the knowledge and tools you need to challenge unsafe practices in your workplace:
- Raising concerns and corridor care template letters
- Raising concerns toolkit (also available as a downloadable publication)
- Corridor care and safe staffing member checklist
- Advice for lead nurses in an operational crisis
- Inspection Checklist: Corridor Care and Safe Staffing
- Inspection Checklist: Emergency Department Corridor Care and Safe Staffing
- Informal ward walk checklist for stewards and learning reps
- Corridor Care – the role of stewards and learning reps
Our reports on corridor care
Our reports, based on member experiences, show the true scale and depth of the corridor care crisis 鈥� from its shocking impact on patients to its effect on workplaces.
We highlight a system in crisis and set out avenues for change.
- January 2025: On the frontline of the UK鈥檚 corridor care crisis
- June 2024: Corridor care: unsafe, undignified, unacceptable
Want to get involved? Become a Health and Safety rep
Watch: "Staff are at breaking point"聽
Our General Secretary and Chief Executive Professor Nicola Ranger explains the devastating impact of corridor care on nursing staff and patients and calls on governments to take bold action to recover patient care by investing in the NHS and building a strong nursing workforce.
Latest news on corridor care
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18 Sep 2024
Corridor care: NHS trusts in England to monitor effect on patient harm
Following our calls for corridor care to be a 鈥榥ever event鈥�, new NHS England guidance says care outside of a normal cubical or ward environment should not be normalised.
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23 Aug 2024
Nurse-to-patient ratios and ending corridor care: our prescription for the NHS
We鈥檝e contributed to an independent investigation into the performance of the NHS in England by highlighting what must be done to address the nursing workforce crisis 鈥� from implementing nurse-to-patient ratios, to eradicating corridor care and supporting mental health of nursing staff.
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17 Jul 2024
King鈥檚 Speech response: policy programme is step towards nursing reset and renewal
51黑料网 welcomes positive moves including the commitment to repeal anti-trade union legislation, but measures to increase recruitment and retention in the nursing workforce and eradicate corridor care must follow soon.
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